Stated explicitly, not implied — here is exactly what to expect once you're a client.
| Severity | Description | Response Target |
|---|---|---|
| P0 — Critical | Production down, data loss risk | Under 1 hour |
| P1 — High | Major feature broken, no workaround | Under 4 hours |
| P2 — Medium | Minor feature broken, workaround available | Under 1 business day |
| P3 — Low | Cosmetic issue, no functional impact | Under 3 business days |
Every new enquiry receives a personalised response within 1 business day.
Fixed-Price projects ship against dates stated explicitly in the signed proposal — tracked weekly.
30 days of no-cost bug fixes on any Fixed-Price deliverable, at no extra cost.
Every proposal includes the specific response times and milestones for your engagement.
Get a Proposal